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Baristo, a top vending machine provider in Georgia, faced significant issues with a machine from an external company, impacting customer satisfaction and efficiency.

Case Highlight

This comprehensive hardware overhaul, facilitated by NJSSOLTIONS, not only resolved the initial malfunctions but also positioned Baristo to offer more reliable and cost-effective vending solutions to their clients. With the improvements in technology and operational efficiency implemented by NJSSOLUTIONS, Baristo maintained its competitive edge in the market, reinforcing its reputation as a leader in the vending machine industry

Device Slow Operation: Users experienced delays, affecting transaction times and overall user experience.

Increased Cellular Internet Traffic: The machines used excessive data, leading to higher operational costs and inefficiencies.

High Monthly Rent Cost: The cost associated with leasing these machines was not aligned with the value provided due to these ongoing issues.

Problem

The vending machines experienced several key malfunctions that compromised their functionality:

Solution

To resolve the identified issues, a comprehensive hardware service overhaul was initiated, focusing on enhancing machine performance and cost-efficiency:

Researching Components: More efficient and cost-effective components were selected to improve performance.

Schematic Design: The machine’s electronic layout was redesigned for optimal component integration.

PCB Designs: Multiple PCB revisions were made to enhance layout and functionality.

Hardware Development: Successive versions were refined based on testing feedback.

Hardware Testing: Each version underwent rigorous testing to meet operational standards.

Mass Production Assistance: Supported the scaling of production to meet demand.

Network Enhancement: Upgraded from 2G to a 4G cellular module, enhancing transfer rates and lowering data costs.

Automated Mode Selection: Transitioned from manual to automatic mode selection, boosting convenience and responsiveness.

PCB Size Reduction: The latest PCB is smaller, cutting manufacturing costs and simplifying internal layout.

Enhanced Real-time Operation: Revisions improved real-time operations for quicker processing and better customer interactions.

Hardware Improvements

Upgrades were made to boost vending machine performance and efficiency:

Conclusion

This comprehensive hardware overhaul not only resolved the initial malfunctions but also positioned Baristo to offer more reliable and cost-effective vending solutions to their clients. The improvements in technology and operational efficiency ensured that Baristo maintained its competitive edge in the market, reinforcing its reputation as a leader in the vending machine industry.